We do not offer the option of changing the date or time of your visit unless we are closed for any reason. If you cannot attend, you can pass on your tickets to family and friends.

We do not offer ticket refunds unless we have to close for any reason. You can pass your tickets onto family and friends to use instead.

Please click on this link – https://help.showpass.com/hc/en-us/categories/360001836433-Attending-an-Event. You can get answers to most of your questions through this page and also click on the ‘Support’ button to start a live chat. Alternatively, you can email Showpass at – support@showpass.com

Jurassic Kingdom do not have a phone number, for general event related questions, you can contact Showpass at – support@showpass.com or email us on – info@jurassickingdom.ca or through our Facebook / Instagram page.

You can purchase tickets online at https://jurassickingdom.ca/, or at the event on the day of your visit. On the day tickets are more expensive so we recommend you purchase tickets online in advance to guarantee that tickets will be available.

An Adult ticket is valid for visitors aged 16 to 64 years old.

A child ticket is valid for visitors aged 2 to 15 years old. Children under 2 years old do not need a ticket to enter.

A family ticket is valid for 4 people only, 2 Adults + 2 Children or 1 Adult + 3 Children. Children aged 2 or under do not need a ticket to visit the event.

We offer registered carers free entry into our event as long as they are accompanying their dependent. You can obtain your free carer ticket during the process of purchasing a concessions ticket.

The area of each park in each city we are hosting the event is mainly grass and woodland. Most areas are fine for prams and pushchairs, but it could be quite difficult for wheelchair users. Please also be aware that some pathways have uneven flooring and steep gradients which is natural for park environments.

Assistance dogs will be allowed to enter, but no other pets will be allowed to enter the event.

Yes, but we do not have facilities for storing them at the event.

Scooters / skates / bicycles will not be allowed to enter the event & we do not have facilities for storing these items at the event.

You can print your tickets or show the tickets on your phone to our team at the entrance. The main thing is that we can scan the barcode.

We would appreciate it if you could arrive at the event at your chosen entry time. For example, if your ticket says 1pm then you need to arrive between 1pm and 2pm. We must control the numbers coming in to avoid crowding. If you do arrive a little early or late, we will not turn you away if you have a ticket.

Yes. We are open every day regardless of the weather, as it is an outdoor event and we have no control over the weather. If we do have to close for any reason, we will notify you and then you can change the date of your ticket.

The time it will take you to walk around our event will depend on several factors, including, how much time you spend reading about the dinosaurs, how much time you spend enjoying the food and drink stalls along the route and the size of the park where we host the event. On average, visitors like to spend 2 to 3 hours in our event.

Once you are inside, you can stay as long as you wish with your family and friends. Last entry is at 5pm and we ask all visitors to leave by 6pm.

Yes. There will be several street food and drink vendors onsite

Clothes & shoes suited to walking around in an outdoor park. Please note, due to the high number of visitors at our events, sometimes the ground may become muddy during or after rain.